Defining Workplace Violence
Law 21,643 incorporates External Violence, which is violence exerted by third parties outside the employment relationship (clients, suppliers, or service users).
Sanctionable behaviors:
•Yelling or threats directed at workers during service interactions
•Use of offensive language or slurs in the workplace environment
•Vandalism or material damage to the work environment
Prevention obligation
The employer must characterize the relationship with these external third parties in their Prevention Protocol and establish specific protection measures for workers who are exposed to public contact.
Comply with Audty:
Our diagnostic tool allows you to characterize your suppliers and clients, automatically generating the 'good treatment' clauses that must be incorporated into external contracts and service agreements.
